Job Description
Your new company
A leading provider of facilities management and accommodation maintenance services is seeking an experienced Operational Performance Manager to join their South East team. With a strong reputation for innovation and customer-first service delivery, this organisation supports a wide range of clients across complex operational portfolios.
Your new role
As Operational Performance Manager, you will be responsible for analysing performance data to identify trends, risks, and opportunities for service improvement. You'll lead the design and implementation of strategies that address performance gaps, embed sustainable enhancements, and ensure consistent delivery against KPIs and service level agreements.
A key part of the role involves advanced use of Microsoft Excel and large data sets to model, forecast, and report performance outcomes. You'll present insights to senior stakeholders and contractors, translating data into actionable improvements. Supplier management will also be central, as you challenge delivery standards and oversee rectification plans where needed.
You'll work closely with operational teams across the region, supporting them to deliver high performance and ensuring customer satisfaction remains at the heart of every decision. The role requires regular travel and a minimum of three days per week on site.
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