Introduction
This job is with Invesco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients by delivering the combined power of our distinctive investment management capabilities across a wide range of strategies and vehicles worldwide. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, explore your potential at Invesco.
Benefits
* Company-provided healthcare
* Competitive annual leave allowance
* Flexible working options, including hybrid working arrangements
* Generous pension provisions
* Income protection
* Health and wellness benefits
* Volunteering daysEnhanced parental leave
* Life insurance
Role Overview
The role partners closely with Facilities, Network and other teams to support AV and infrastructure designs for new office builds, relocations, troubleshooting existing installations and data center initiatives. Under general supervision, this position is responsible for supporting projects with AV design and installation, oversight, coordination, scheduling of hardware installations, tier‑3 support for conferencing technologies, and designing, documenting and publishing as‑built documentation for the support teams.
Team
The Data Center Facilities team works in coordination with the Corporate Properties team on office projects including relocations, renovations and uplifts. DCF acts as the product owner for Technology for all Corporate Properties related projects and ensures requirements for Technology and Corporate Properties are gathered, solutions are presented and delivered as agreed with the project team.
Responsibilities
* Support new office and relocation projects with AV design, bill of materials, and implementation working with project teams, installation, and vendors.
* Create, update and maintain documentation, AV standards and build documentation.
* Contribute to continuous improvement initiatives, incorporating industry standards and emerging AV technologies.
* Manage intake and processing of support and request tickets for technology hardware, meeting defined SLAs and communicating to involved parties to keep the process flowing.
* Partner with Customer Experience (CX), Network and other Technology teams to assist with performance or other conferencing issues.
* Coordinate with Technology teams and Corporate Properties to ensure projects stay on schedule, and liaise with the project team and AV installation vendor to coordinate on‑site installation.
* Research, design and test new products that can be integrated into the company's standard AV to keep technology current and relevant.
Qualifications
* Proven years of experience in AV support and design.
* Experience using monitoring tools, support tracking tools like ServiceNow, and project management tools (Jira/Kanban a plus).
* Experience with Audio‑Visual products like Crestron, MS Teams, video conferencing systems and AV‑Network interoperability.
* Effective troubleshooting skills – troubleshoot and analyze AV issues remotely and provide assistance to on‑site teams.
* Exposure to AV and conferencing support and design.
* Experience working in a hybrid environment to support both project and BAU work.
* Prior experience with process improvement or infrastructure standardization initiatives a plus.
* Self‑starter with the ability to work without constant oversight.
* Ability to manage multiple tasks and prioritize, execute project work, and adapt to changing requirements.
* Collaboration and communication skills across Facilities, IT, and business teams.
EEO and Disability Confident Scheme
Applicants who opt in to the Disability Confident Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application.
Workplace Model
Under Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office.
Adjustments for Candidates
We want all of our candidates to shine during the application and selection process; if you need any adjustments, please contact emea‑talentacquisition@invesco.com with your name, the job you are interested in, and the type of adjustment required (e.g., breaks during the interview, remote interviews, additional time for assessments).
Community and ESG
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social, and governance (ESG) investing and serve our clients in this space as a trusted partner.
Regulatory
This position may fall in-scope of one or multiple regimes or directives.
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