Job Introduction
We’re experience makers.
And relationship builders.
And we’re hiring!
Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.
Be part of something greater.
We currently have an opportunity for casual staff to join our amazing team.
This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
Role Responsibility
To support the Floor Managers. Event & Retail Manager and Heads of Departments with delivery and co-ordination of all sections within the ACC Liverpool.
Ensuring high levels of service are delivered in these areas lead the team so that they are motivated and engaged whilst providing guests with the best possible experience by facilitating communication and teamwork.
To produce all catering services at the required times to the company’s standards, within the agreed specification and to the agreed performance, qualitative and financial targets.
* Coordinating the friendly, professional and efficient customer service across all areas of the ACC.
* Engage, motivate and train to create a high level of performance within ACC Liverpool.
* Implement consistent standards of operation in line with client, company needs and expectations
* Assist the Floor Manager in ensuring that all requirements for each event are met to ensure the smooth running of all events.
* Ensure that all areas are set and prepared to meet with relevant requirements.
* Ensure that every opportunity is taken to ‘upsell’ to our customers
* Ensure that casual employees are thoroughly briefed of expectations.
* Manage stock levels are ensure an effective stock rotation procedure.
* To support the Floor Managers, Events Manager and Heads of Department to take events from operational planning to successful delivery, ensuring the success of each event is measured through financial controls, customer feedback, client feedback and support the operations team to do the same on their events.
The Ideal Candidate
* Exceptional communication and interpersonal skills
* Experience of working with a diverse casual team
* Excellent communication skills at all levels, internally and externally
* Resilience to manage multiple tasks and prioritise importance
* Foster and maintain a harmonious working environment
* The flexibility to work evenings and weekends when required
* A passion to develop employees by guiding and delivering feedback.
* Track record of leading a team
* Experience of delivering high quality hospitality operations
* Demonstrate resilience when faced with challenges and ability to manage conflict