Operations Officer – NHS site
Salary: up to £30,000 per annum dependent on experience
Location: On-site at Broomfield Hospital (Essex) plus some travel to other office sites
Hours: Full time (37.5 hours per week)
Term: Permanent
Start date: ASAP
Application deadline: Monday 27th October 2025
Our client is a leading provider of healthcare asset management services, working behind the scenes to keep vital healthcare facilities running smoothly and efficiently. Their work supports hospitals and care environments across the UK, helping them adapt to new challenges, maintain compliance, and deliver the highest standards of care.
By combining strategic planning, project delivery, and lifecycle management, they ensure essential upgrades and improvements happen with minimal disruption to patients, staff, and operations. Joining the team means being part of an organisation that blends technical expertise with a strong sense of social purpose, helping healthcare providers focus on what really matters - patient care.
The role
This role provides vital management and administrative support to the General Manager(s), ensuring smooth delivery of project operations and strong communication across all stakeholders. You’ll act as a key link between project teams, service providers, and Trust/Authority staff to maintain a consistently high standard of service. Key responsibilities include:
* Support the General Manager in delivering and maintaining compliance with all obligations under the Project Agreement, finance documents, and associated contracts.
* Maintain a strong working knowledge of the Project Agreement, schedules, and related service provider sub-contracts.
* Assist with insurance and legal claims, ensuring all parties follow agreed procedures.
* Provide professional administrative support, including managing correspondence, records, and filing systems (both digital and paper-based).
* Schedule, organise, and coordinate meetings and project activities in line with the project plan.
* Attend multidisciplinary meetings and committees as required.
* Uphold high standards of communication and professionalism in all interactions (in person, by phone, and via email).
* Support the General Manager in overseeing contractor and subcontractor performance monitoring.
* Ensure service providers demonstrate contractual compliance, including:
* Adherence to policies, procedures, and legal requirements (e.g. Health & Safety, insurance, and employment law).
* Build effective relationships with Authority/Trust representatives and service users.
* Conduct site reviews and inspections when required.
* Coordinate the preparation and delivery of professional, timely project board packs.
* Collate reports and performance data to support management decisions.
* Assist in maintaining accurate and up-to-date documentation to support audits and compliance checks.
Person spec
ESSENTIAL
* Proven ability to take ownership of tasks, proactively identifying and addressing operational or performance issues.
* Strong problem-solving skills, with experience navigating complex or multi-stakeholder environments.
* Excellent organisational skills with the ability to prioritise effectively and meet tight deadlines.
* Exceptional interpersonal and communication skills — able to build trust, confidence, and productive working relationships at all levels.
* Clear and confident in both written and verbal communication, with strong presentation skills.
* Promotes teamwork, shares information openly, and contributes positively to a collaborative environment.
* Self-assured, resilient, and able to remain composed under pressure.
* Professional, outward-looking, and confident, representing the organisation with integrity and enthusiasm.
* Competent user of Microsoft Office and related software, with the ability to produce high-quality documentation and reports.
DESIRABLE
* Experience working within a PFI (Private Finance Initiative) or similarly structured project environment.
* Understanding of complex contractual frameworks and relationships between stakeholders.
* Experience managing hard and soft FM (Facilities Management) service providers and monitoring performance.
* Familiarity with insurance claim management and compliance processes.
* Knowledge of quality, environmental, and health & safety standards, particularly within sectors such as healthcare or education.
How to apply: Please click on the apply button ensuring your CV is up to date and your cover letter is tailored to showcase your relevant skills and experience for the role