The Rewards and Benefits on offer:
* Incredibly friendly team working environment
* An excellent Pension scheme.
* Annual bonus scheme
* Virtual GP Service
* Great maternity/paternity leave
* Great holiday entitlement
* Training and Development opportunities
* Opportunity for working from home after probation
* Easily Accessible offices.
* Immediate Start Date
* The opportunity to secure a permanent contract from day one!
Mtrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* Using your excellent listening and relationship-building skills to provide an outstanding customer service for all
* Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
* Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business
* Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
* Applying your own judgement to appropriately address and resolve customer queries
* Listening to customers personal circumstances to understand their requirements and provide personalised solutions
* Accurately documenting customer interactions, issues, and resolutions within company systems
About you:
* A passion for delivering an excellent customer experience and finding the best outcome for our customers
* Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
* Proficiency in technology, including Microsoft Office, is essential.
* You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities
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