Shopify / Omnichannel Business Analyst – Kingston-on-Thames
37 hours (1 day from home)
Purpose of the role
The Shopify / Omnichannel Business Analyst will play a critical role in the end‑to‑end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems – including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems – while enabling a best‑in‑class omnichannel customer experience.
This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.
Key Responsibilities
1. Business Analysis & Requirements Gathering
2. Shopify Platform Implementation
3. Omnichannel & Systems Integration
4. Data & Process Integrity
5. Testing & Quality Assurance
6. Stakeholder Management & Communication
7. Change Management & Adoption
Key Deliverables
* User stories and backlog (Agile)
* Process maps (as‑is / to‑be)
* Data mapping and integration specifications
* Test scripts and UAT coordination
* Post‑implementation review and optimisation recommendations
Required Skills & Experience
Essential
* Proven experience as a Business Analyst in eCommerce or Omnichannel retail
* Hands‑on experience with Shopify implementations, ideally multi‑brand
* Strong knowledge of:
o OMS, PIM, IMS and CSM
* Experience designing and supporting system integrations (APIs, middleware)
* Strong understanding of fashion retail processes:
o Seasonal merchandising
o SKU/variant complexity (size, colour)
o Promotions and markdowns
* Agile delivery experience, leading sprint planning
* Strong analytical, documentation, and stakeholder engagement skills
Desirable
* Experience with omnichannel capabilities:
o Click & Collect / BOPIS
o Ship-from-store
o Endless aisle
* Knowledge of integration platforms (e.g., Azure Integration Services)
* Exposure to headless commerce or composable architecture
* SQL or data analysis experience
* Experience migrating from legacy eCommerce platforms
Key Competencies
* Strong problem‑solving and critical thinking
* Excellent communication and stakeholder management
* High attention to detail (especially data and integration accuracy)
* Ability to manage multiple workstreams in a fast‑paced environment
* Commercial awareness within fashion retail
KPIs / Success Measures
* Successful delivery of Shopify platform implementation
* Seamless integration with OMS, PIM, and Stock systems
* Minimal disruption during go‑live and transition
* Improved customer experience metrics (conversion, availability accuracy)
* Reduction in order/inventory errors
* Stakeholder satisfaction
This role is pivotal in ensuring that Shopify is not just implemented, but fully embedded within a fashion retailer’s broader technology ecosystem. Success depends on delivering seamless integration, accurate data flows, and cohesive omnichannel experiences that enhance both customer satisfaction and operational efficiency. Investors for this role are encouraged to apply if they have proven experience in this domain.
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