Overview
We are seeking an organised and proactive Office Administrator to support the smooth day-to-day running of the office. This is a varied, client-facing role requiring excellent communication skills, flexibility to cover holidays, and a willingness to travel to other office locations when required. The successful candidate will be confident dealing with clients, highly organised, and able to manage multiple administrative tasks in a busy office environment.
Responsibilities
* Office Administration (Primary): Coordinate daily office operations to ensure an efficient and professional working environment; manage daily incoming and outgoing post, including sorting, distribution and external mail handling; maintain accurate records, filing systems and office documentation; order and manage office supplies and liaise with the Group Operations Manager
* Client & Visitor Support: Act as a professional and welcoming first contact for clients, visitors and callers; handle client enquiries confidently and courteously, escalating where necessary; support meeting arrangements, including room bookings and refreshments
* Support & Coordination: Provide administrative support to teams across the business if capacity allows; cover colleagues’ duties during holidays and periods of absence, ensuring continuity of service; support between offices, including occasional travel to other locations; assist with ad-hoc projects and administrative tasks as required
Skills & Experience
Essential
* Previous experience in an office coordination or administrative role
* Confident and professional manner when dealing with clients and external contacts
* Strong organisational skills with the ability to prioritise workload effectively
* Excellent verbal and written communication skills
* Proficient in Microsoft Office (Word, Outlook, Excel)
* Flexible approach to work, including holiday cover and varying responsibilities
* Willingness and ability to travel occasionally to other office locations
Desirable
* Experience supporting multiple teams or offices
* Knowledge of facilities or office management processes
Personal Attributes
* Reliable, adaptable and proactive
* Approachable with a positive, can-do attitude
* Able to work independently as well as part of a team
* Comfortable in a busy, client-focused environment
Working Hours
* Full-time, Monday to Friday 8:30 – 16:30
* Flexibility required to meet business needs and cover holidays
Benefits
* Scottish Widows Pension Scheme
* Bonus scheme
* 28 days annual leave (plus public holidays)
* Happy People / Perks at Work benefits portal
* Cycle to Work scheme
* Life Assurance
* Gym membership contribution
* Flu vaccinations
Equal Opportunity
HCR is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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