Job overview We are looking for a compassionate, organised, and highly motivated individual to support patients, their families, and carers as they navigate the Head & Neck Cancer pathway. We are looking for 2 x 22.5 hours per week job share. Days will be 1 x Mon, Tue, Wed and 1 x Wed, Thu, Fri. In this vital role, you will help ensure our service remains truly patient‑centred—providing timely, co‑ordinated care, clear communication, and consistent support throughout every stage of the cancer journey. As a key member of the multidisciplinary team, you will: Act as a central point of contact for patients, families, and carers, offering guidance and reassurance throughout the pathway Work closely with Consultants, Cancer Nurse Specialists, Managers, and Booking Teams to identify and resolve delays Closely manage the Patient Tracking List (PTL), escalating issues and helping maximise available clinical capacity Support the smooth running of the service by providing regular feedback to both clinical and non‑clinical teams We are seeking someone with excellent organisational abilities, strong interpersonal and communication skills, and a caring, sensitive approach. You will play an essential part in making sure every patient receives the best possible experience within the shortest, safest timeframe. Advert Main duties and responsibilities • To carry out all administrative and clerical duties within the department in an efficient and confidential manner • Track & chase diagnostic investigations and appointments for all patients on the Head & Neck Cancer pathway within the appropriate timeframes, updating Cancer360 regularly • Attend any weekly PTL meetings, and update team of any delays to the patient’s pathway • Track urgent requested CT/MRI/ PET & US scans • Book new and follow up appointments for the H&N cancer patients • Prepare the weekly RUH and BRI Head & Neck cancer MDTs. E-mail MDT outcomes to the patient’s GP • Maintain the Spreadsheet for all new Head & Neck cancer referrals • To track post treatment scans & book appropriate f/up OPAs • Track & chase surgical/tertiary hospital investigations • Prepare any Head & Neck cancer MDT business meetings and take minutes of meeting • To carry out any other admin duties as requested by Line Manager Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed job description and main responsibilities This important role is to help support and navigate patients, their families and carers through the Head & Neck Cancer pathway ensuring that the Head & Neck cancer service’s prime aim is to be patient-focused at its heart and proactive in seeing that the patient receives the very best cancer pathway experience within the shortest time frame with continual communication and support. The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. The post holder will work closely with clinicians (Consultants and Cancer Nurse Specialists), Managers and Booking Staff in order to identify and resolve delays in the pathway. They will be responsible for closely managing the patient tracking list (PTL), escalating operational issues and maximising available capacity by providing feedback to both clinical and non-clinical staff. Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK