Single Point of Contact Administrator/Receptionist
Location : Cambridge, CB1
Band: 3
Duration: Temp basis ongoing (no timeframe specified at this stage)
To Start: ASAP
Working Hours: Monday-Friday- 8.30-4.30
37.5hrs.
Face to Face role- not remote.
Pay rate- £11.67 to £12.45 per hour (DOE)
About the Single point of contact/Administrator/Receptionist role-
Duties:
1. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
2. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
3. Recording details of all contacts with service users and other professionals using SystemOne (S1) and other systems as appropriate.
4. Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
5. Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
6. Completing administration tasks on System...