Retail Relief Security Officer – Mitie Cleaning & Hygiene Services
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Job Overview
* Protect customer property, people and assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI) and any subsequent changes.
* Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer. Take full responsibility and accountability for a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self‑development.
Main Duties – Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
* Proactively review the published Assignment Instructions and suggest amendments that improve the current level of service.
* Maintain a front‑line licence in either Security Guarding or Door Supervision, a CCTV PSS SIA Licence and any additional courses that are contractually required. Renew licences 16 weeks before expiry.
* Comply with all legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Main Duties – Training
* Fully and satisfactorily complete all required competency training.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
Main Duties – Security and Health & Safety
* Report any Health & Safety hazards or potential hazards immediately.
* Stay alert to threats or changes within the work environment to reduce the chance of disruption, loss or damage.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete detailed incident reports promptly as part of the Incident Report process.
* Call emergency services and the Communication Centre to report all incidents.
Qualifications
* Previous Security Experience.
* SIA Licence.
* SC Clearance desirable.
Benefits
* Flexible benefits scheme with dental insurance, dining cards, coffee clubs and more.
* Virtual GP access for you and household members.
* Salary Finance scheme for early pay access and competitive loans.
* MiDeals discounts from a wide range of retailers, gyms and more.
* Cycle‑to‑work scheme.
* Life cover at the greater of your equivalent annual salary or £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Mitie Stars recognition with cash prizes and a chance to win a £10,000 top prize.
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