Job Description
Anderson Knight is delighted to be Partnering with our client who a specialist manufacturer with a global reach. They are looking to appoint an experienced Service Project Manager.
This is a high impact role where you’ll have genuine ownership, visibility, and influence. You’ll work closely with senior leaders, shape service strategy, and deliver improvements that make a real difference to our people and our customers. If you’re someone who loves delivering meaningful change, this role gives you the platform to make your mark.
Main duties and responsibilities:
* Lead and deliver service led projects from initiation through to full implementation
* Support the creation, launch, and ongoing enhancement of new service products
* Improve service processes, tools, and ways of working to drive consistency, efficiency, and performance
* Maintain project momentum, manage risks, and ensure each initiative delivers measurable results
* Take full accountability for delivery—not just coordination
* Customer Experience (CX)
* Own the customer experience agenda across the entire Service business
* Establish, maintain, and improve CX measurement and scoring frameworks
* Work with operational teams to identify root causes and deliver practical, meaningful improvements
* Drive sustained improvements in customer outcomes and overall CX performance
* Continuous Improvement (BOS)
* Strengthen and support our continuous improvement programme
* Use our Business Operating System (BOS) to structure project delivery and track performance
* Lead service maturity assessments and drive the actions needed to increase maturity scores
* Ensure improvements are embedded into day to day operations so they stick
* Collaboration & Stakeholder Engagement
* Partner effectively with all Service teams to deliver shared initiatives and goals
* Build strong relationships, influence without authority, and gain buy in across departments
* Act as a central point of coordination for service wide change and improvement projects
About you ?
* Proven experience delivering projects within a service, operations, or customer-focused environment
* Demonstrated ability to take ownership of projects and deliver measurable outcomes
* Experience working across multiple teams and influencing stakeholders without direct authority
* Strong understanding of service operations and end-to-end service delivery
* Internal
* Experience improving customer experience using data, insight, and feedback
To apply for this position, please click on the link below.