KEY RESPONSIBILITIES AND ACCOUNTABILITIES Food & Beverages Operation • Assist with the development of the Menu Cycle/Specification • Contribute to food production as per the Menu Cycle/Specification and event Food. Production (corporate, hospitality, meetings etc.) • Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls • Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules. • Use fresh produce and ingredients whenever and wherever is possible and minimise wastage. • Maintain a high standard of food presentation to the customer. • Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors. • Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient. use of water/heat/light, recycling and the disposal of waste, considered use of transport. • Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy. • Adherence to the COSHH Training provided and control of substances covered by COSHH. • Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets • Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets. Visitor experience • Offer excellent customer service and ensure all members of the Food & Beverages team do the same. • Delivering high standards and a consistently warm welcome within the Food & Beverages department • Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required. Hospitality Operation • Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden. People management • Supervise the activities of a team of the Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines. • Prepare Food & Beverages rotas and holiday allocation to meet business needs. • Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team • Instill a Health & safety and Environmental health culture throughout the Food & Beverages operation.