Sales & Customer Service Executive
Kensington, London
Part time - Friday 8.30am - 5.30pm, Saturday 8.00am-1.00pm, Monday 8.30am-5.30pm
£15 per hour equating pro rata to £18K per annum
This is an exciting role looking after Retail and Corporate Customers, and becoming an integral member of a highly motivated and friendly team.
• Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines.
• Proactively deal with all leads and professionally convert all enquiries.
• Provide excellent customer service throughout the rental experience for both corporate and high-net-worth retail customers.
• Respond to queries in a timely and professional manner.
• Adopt a flexible approach.
• Provide accurate information to all customers.
• Qualify potential customers and manage risk.
• Provide support at the front reception desk with face-to-face interaction with our customers
• Competent with Outlook, Excel, and Word
• Excellent organisational and administrative skills
• Attention to detail.
• A calm and analytical approach to problem-solving
• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers.
• Must hold a Driving Licence