Crown Medical Centreis a medium sized practice covering a patient population of approximately10,500 patients. We have 5 GP partners, 1 Managing Partner, two salaried GPs, 5 Nurses/HCAs and ateam of receptionists/administrators.
We are a friendlypractice looking to recruit an enthusiastic and motivated individual to theabove post. We will consider applications between 30 and 37 hours per week.
The post is areceptionist / administrator position, and previous use of EMIS Web isdesirable but not essential.
Main duties of the job
* Answering telephones and assisting patients with their enquiries, including signposting to appropriate services and arranging appointments
* Managing the appointment system, ensuring patients are booked in correctly
* Management of medical records
* Operation of our telephone system, including answering and diverting calls as appropriate
* Assisting patients to complete online consultation forms for triage by the GP
* Processing patient prescription requests and working closely with our pharmacy team
About us
The team at Crown isforward thinking and dynamic. Above all it is a very friendly place to workwith lots of flexibility and plenty of opportunities to learn and develop in avery supportive environment.
Job responsibilities
1. Reception Duties
* To record the time ofarrival of each patient on the computerised appointment system and ensure thatwhen the patient is called forward, they are clearly and correctly routed tothe appropriate consulting or treatment room.
* Assist patients incompleting online consultation forms to be triaged by the GP
* Ensure that patients without appointments but who need urgentconsultation are seen in a logical and non-disruptive manner
* Explain practice arrangements and formal requirements to new patientsand those seeking temporary cover.Ensure procedures are completed.
* Advise patients of relevant charges for private services, accept paymentand issue receipts for same
* Respond to all queries and requests for assistance from patients andother visitors
* Enter requests for home visits onto computer including all relevantinformation and where necessary refer to the doctor
* Ensure that requests for repeat prescriptions are actioned and forwardedto the prescription desk for processing.
* Check Out of Hours (OOH) list and ensure patients are moved over to theUrgent Care Team in accordance with practice protocol.
* Ensure that any telephoned lab results are acted on according to thepractice protocol.
* Ensure reception and waiting areas are kept neat and tidy
* To ensure all matters arising during her period of duty in reception, orwherever she is employed, that cannot reasonably be dealt with during the dutyperiod, are passed to the incoming receptionist in a clear and concise manner.
2. Prescription Duties
To check allprescription desk answer-phone messages when carrying out prescription deskduties ensuring patient medication is accurately updated as advised by GPs andprescriptions are produced via the computer
* To answer theprescription desk telephone during the opening hours
* To process, all medication requests sent in by patients using the agreedpractice protocols in place
* To action allmedication requests from the surgery web site and email account at least twicedaily
* To collect paperprescription requests from the post box and reception on a regular basis duringthe working day
* To liaise withpatients, pharmacies, hospitals and all other care environments regardingqueries and requests.
* To ensure medicationis issued in line with the protocols that are already in place, and wherequeries are raised that they are dealt with in the most efficient andappropriate way
* To ensure that patientqueries regarding medication are highlighted in the most efficient way to therelevant GP
* To promote the use of online prescription requests via the NHS App and patient access.
3.Administration Duties
* Work alongside the secretarial team on allwork undertaken as part of the performance of the contract including QOFand enhanced national or local services and all contract activity.
* Working as part of a team sharingresponsibility for the smooth running of the administration department.
* Ensure security ofdata at all times
* Working as part of ateam sharing responsibility for the smooth running of the administrationdepartment.
* To assist with theprovision of cover for colleagues absences. This involves extra shifts tocover leave and sickness.
4. Managment of Appointment System
* Ensure total familiarity with all appointments systems in use, includingregular and ad-hoc variations
* Book appointments and recalls in accordance with practice policy
5. Management of Medical Records
* Ensure that correspondence, reports etc. are filed in the correct record
* Ensure that allpatient details are kept up to date on the computer
6. Operation of Telephone System
* Receive and make calls as required. Divert calls and take messages asappropriate
* Ensure that the system is operational at the beginning of each day andswitched over to the out of hours answer phone at the end of the day.
7. Start and End of Day Procedures
* Open up premises at the start of each day and make all necessarypreparation to receive patients
* Secure premises at the end of each day and activate alarm upon leavingthe building as required
* Prepare consulting rooms by changing name plates over at the end of eachday
Person Specification
Qualifications
* GCSE in Maths and English grade 4 or above (or equivalent) are essential
* Knowledge of email, Microsoft Office packages
* Knowledge of EMIS Web and previous prescription experience
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