Job overview We currently have a part-time vacancy and are looking for an enthusiastic and dedicated person to provide an appropriate "front of house" service to all patients who are undergoing consultation/treatment in the Orthopaedic & Fracture Clinic. This is a busy and sometimes demanding role within a supportive and friendly team. The applicant must have excellent communication skills and will be expected to have a courteous and efficient manner in order to provide a full comprehensive reception and clerical service to support the professional staff involved in patient care. Advert Receive patients and relatives at reception in a friendly and courteous manner. Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. To maintain patient details / appointments efficiently on the patient administration system (Millennium). This will include the registration of patient referral letters, booking and "caching" of appointments, answering emails, answering the telephone to staff and patients; along with basic template changes to clinics. To book / reschedule follow up outpatient appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient. To monitor and action the department’s generic email inbox. To book interpreters when required. To re-book transport for patients after their clinic appointment has finished. To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for patients. To carry out other clerical duties as required; this will include, photocopying, scanning and uploading of referrals, sorting of post. Be aware of and assist in the maintenance of Trust quality targets in connection with outpatient waiting times. To perform other duties as directed by the outpatient manager in accordance with the needs of the department and Trust. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed job description and main responsibilities If you are calm under pressure, enjoy working with people, and want to be part of a caring and dedicated team, we would love to hear from you. Please find attached to the vacancy a detailed person specification and job description for further information about this role. Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK