Operations Administrator Hours: Monday Friday, 08:30 17:00 Location: Darwen, Lancashire Salary Range: Minimum Wage Contract type: Permanent Your next role Are you highly organised, detail-oriented, and passionate about keeping operations running smoothly? Were looking for a Projects Administrator for a 1-year fixed term contract, with strong possibility of becoming permanent, to cover maternity leave. We are looking for a motivated individual to play a vital role in our sales order processing, overseeing the progress of projects, invoicing, and providing excellent customer service. What you will be doing As a Projects Administrator, you'll play a key role in supporting the projects team with the ongoing installation and small works jobs, including the processing of the jobs through to completion, and also working closely with our operations and admin teams, your responsibilities will include: Liaising with Account Managers to ensure all paperwork and confirmations are received for jobs to be processed. Processing Job Packs from initiation to completion Coordinate with project teams to ensure timely progress of projects Liaising with customer to arrange attendances Updating Microsoft Teams for engineer packs Collating Engineer Completion Paperwork Customer Welcome Packs, SSAIB Certs, Countersigned Contracts etc URN Applications Hotels and Trains Sales & Engineering Raising POs for Hotels against jobs Logging Referrals for Account Managers Customer Care Follow Up Calls Install Invoicing and ensure accuracy in billing ID Badges Assist IT with Site details if required Assist Engineers with Matrix if required Sales Support RVRC/IT support Support to the Projects Supervisor Who we are looking for Were seeking someone who is: Organised & Detail-Oriented: You can manage multiple tasks and keep of new orders and the progress of jobs Proactive & Problem-Solving: You take initiative, spot potential issues before they arise, and suggest smart solutions. A Strong Communicator: Youre comfortable liaising with engineers, suppliers, and internal teams - both over the phone and in writing. Tech-Savvy: Youre confident using software systems (ideally Simpro) and Microsoft Office. Team-Focused but Independent: You work well in a team but can manage your own workload effectively. Experienced: A background in logistics or operations, ideally with a customer service component would be an advantage If you're someone who enjoys working behind the scenes to make sure everything runs like clockwork - and you want to be part of a supportive, fast-moving team - then we want to hear from you! Who we are At Guide Security, we are a trusted name in electronic security solutions, delivering high-quality systems and services to businesses across the UK. With over 30 years of industry experience, we specialise in designing, installing, and maintaining cutting-edge security systems - including CCTV, intruder alarms, access control, and integrated systems tailored to each clients needs. We work with a broad range of sectors including commercial, industrial, education, retail, and government, offering scalable solutions supported by outstanding customer service. Our team of experienced engineers, support staff, and project managers are committed to protecting people, property, and assets with professionalism and integrity. As an NSI Gold-accredited company, Guide Security places a strong emphasis on compliance, quality, and innovation. We are constantly evolving our services and technologies to stay ahead in a fast-moving industry making us a forward-thinking and rewarding place to build your career. Why come and work for us Here at Guide we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer: Training and development programmes Support for professional qualifications and career progression, including apprenticeships A collaborative, inclusive workplace where every voice is valued Competitive salary Generous leave allowance Company pension scheme Medicash health plan (supporting everyday healthcare costs and wellbeing) Wellbeing support, including access to mental health resources Employee discount scheme Generous employee referral scheme If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, wed love to hear from you! Diversity and inclusion We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity. If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.