Leading a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance To adhere to HR policies and procedures within the admissions and pre op admin, including managing sickness, annual leave and underperformance management Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set To run a monthly team meeting to communicate any updates or changes Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions Create activity reports to share with the Patient Admissions Manager and the relevant SMTs weekly during meetings Ensure the team are working efficiently by working on a daily task rota and altering it dependant on activity levels Ensure GDPR is adhered to at all times by the team Constantly look for new ways of working and process improvements in order to move in time with other aspects of the business Lead the introduction of new services, systems, software and external contracts within the admissions team remit To work through and process KPI's weekly and get to the root of any process issues that will then improve the scores To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration. To deputise for Patient Admissions Manager in their absence What skills are we are looking for: Essential: Proven experience within an administrative and/or customer service environment An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel. Excellent communication skills, both written and verbal. An ability to build relationships not only with colleagues but also with Consultants, Patients, Secretaries, and ICB's. Proficiency in Microsoft Office, particularly Word, Outlook and Excel. Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail. Ability to work independently and as part of a team. Good organisational skills and time management. Commercial awareness Desirable: Knowledge of Spire Healthcare systems would be beneficial Experience of working in a hospital environment General Responsibilities: Present a professional image at all times in respect of dress, appearance and personal conduct Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff Promoting effective lines of communication throughout the working environment Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful Perform all duties in accordance of hospital policies Attend all mandatory training sessions and any other training and development courses as required Working Hours: Full time 37.5 hours over 5 days, Monday to Friday including occasional Saturdays. Please ensure you are able to commit to the above before submitting an application. Contract Type: Permanent, Full time Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Please contact Rachel Aouiziz for more details Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications