The MOD's digital teams ensure we remain among the most technologically advanced Armed Forces in the world. We develop and lead in cutting-edge data science, automation, and cyber security solutions to protect the UK and its interests, at home and abroad.
Our mission also goes beyond the battlefield by leading humanitarian efforts and driving innovation that impacts lives across the globe.
Passionate about using your skills to make a critical difference? Your next career move could be here!
About the role:
High Grade Messaging (HGM) forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.
As HGM Service Delivery Manager, you’ll have a primary operational focus, managing service delivery in a high-tempo, customer-facing environment. You’ll ensure service performance standards are met, services provided are resilient and be instrumental in service transition projects.
Accountable for the performance of the teams, you’ll ensure they’re motivated and collaborative, identifying and resolving issues as required.
You’ll focus the team on what is most important for the delivery of products and services and encourage and facilitate continuous improvement. You’ll coach and mentor team members and others, to apply the most appropriate Agile and Lean tools and techniques.
What you'll be doing:
* Responsible for the delivery of HGM, to meet the designated delivery requirements and performance activities of Service Level Agreements (SLA), in a cost-effective manner.
* Ensure the delivery of MOD’s Messaging Services on the associated platforms and manage the processing of messaging signals.
* Act as the departmental Assistant Security Officer, ensuring that the appropriate security regulations and procedures for all aspects of physical, personal, documentary and digital security are correctly adhered to.
* Act as Line Manager/Countersigning Officer for civilian staff, complete annual appraisals for military staff and hold regular face to face staff briefings, to communicate both core and local information across all managed sites.
* Manage, in consultation with senior management, implementation of organisational change and business improvements within your area of responsibility. Liaise with authorities and represent Messaging at meetings and forums, as a subject matter expert.
* Responsible for the implementation of business management systems and reviews, ensuring compliance with overarching policies and processes.
* Manage, maintain and control all aspects of the appropriate Crypto Account, providing full records for accountability.
* Provide support to project teams and commercial partners, during the transition to the replacement Military Messaging facility.
We have fantastic learning and development programmes to gain externally recognised qualifications and if not held already, opportunity may be provided to gain the following when in post:
About you:
We would expect to see experience of service delivery in a digital environment, management of Service Level Agreements and knowledge of IT security and/or ITIL service transition practices.
To be successful in this role, you’ll also need:
* Experience in leading and supporting a busy and diverse team, able to multitask and prioritise when faced with competing deadlines.
* Knowledge of security policies and procedures.
* Ability to build and maintain strong working relationships.
* Great communication skills, both verbal and written.
* Ability to quickly assess information and make credible recommendations at pace.
* Proficiency in the use of Microsoft 365 software, including Excel and Outlook.
* Motivation to learn and commitment to your continuous development.
What makes us great!:
Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Our benefits include:
* Learning and development tailored to your role with a dedicated minimum of 5 days per year
* 25 days paid annual leave rising (by 1 day per year) to 30 days upon completion of five years’ service
* Ability to roll up to 10 days annual leave per year
* In addition to eight public holidays per year, you will also receive leave for HM The King’s birthday
* A Civil Service pension with an average employer contribution of 28.97%
* Parental and Adoption Leave
* Discounts on a range of services within and external to the civil service – Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, Company discounts with Virgin, Vodafone, and Microsoft Office.
* In year rewards and ‘thank you’ schemes such as vouchers and gift cards
* A culture encouraging inclusion and diversity
Equality and Diversity
Our people are at the heart of everything we do. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please just let us know in your application or at any stage throughout the process if this is something you want to explore.
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