We are currently recruiting on behalf of our client based in Crawley for an experienced Leasehold Service Officer on an interim contract for 6 months.
The role is full-time (9-5) Monday-Friday. The role is working from an office base in the first couple of weeks, thereafter hybrid working 2 days in the office.
The successful candidate will work as part of a team to provide information and advice on the management of buildings, leases, and paying of service charges, and will facilitate the Right to Buy of properties.
Day-to-day duties will include:
1. Identify and account for all charges payable on leasehold flats and shared ownership properties.
2. Maintain all records and deal with the administration of the billing and recovery of all costs associated with service, management, and all other charges applicable to leasehold flats and shared ownership properties.
3. Offer advice and signposting for people in hardship in arrears. Initiate legal action for the recovery of arrears, assisting the Leasehold Services Manager and Legal Services in cases in the County Court.
4. Maintain ongoing actual costs for communal/structural routine building maintenance chargeable to the block and recharged to lessees in Management Charge billing.
5. Assist with consultation with leaseholders on qualifying works over the prescribed limit and long-term agreements, in accordance with Section 20 of the Landlord and Tenant Act 1985 (as amended) and in line with organizational policies for consultation with residents, ensuring residents are properly informed and the organization can legally recover costs from leaseholders.
6. Deal with all inquiries relating to costs and charges on leasehold flats and shared ownership properties, whether from correspondence or in person/telephone.
7. Respond promptly to requests for information from external agencies regarding property sales and update systems accordingly.
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