Job Title:?Butler
Department:?Butlers
Inspired & Supported by:?Head Butler
Salary: £38,612 (including service charge)
Your purpose will be: To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty
You will be accountable for:
Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion
Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
Confidently undertake all elements of the front desk operation including arrivals, check out and billing
Process all financial transactions with accuracy
Provide in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms
Drive revenue through upselling and cross selling.
Communicate clearly with other teams and through RSM to ensure efficient service for our guests
Seek opportunities to surprise and delight our guests
Meet all service standards in every guest interaction
Ensure that deliveries for guests and colleagues are correctly recorded and delivered
Ensure the front hall is covered at all times and provides a warm welcome for all guests
Promote and nurture positive relationships in the local area strengthening our position in the marketplace
Pay keen attention to guest preferences and update profiles accordingly
Cover the night shift including assistance with preparation of the night audit
Qualifications What you will need to do this role:
Essential:
1 3 years experience in a luxury hospitality environment
Excellent customer service skills
Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
Enthusiastic and positive personality with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Previous experience of guest complaint handling and going the extra mile to meet guest needs
Flexibility to work different shifts including night shifts
Knowledge of OPERA PMS
Desirable:
Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information Whats in it for you?
Competitive salary, pension, and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes, optician reimbursements, and local discounts for F&B and retail
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