Job Description
Technical Manager / IT Manager
Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time
We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.
This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.
The Role
Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.
Key responsibilities include:
* Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership
* Acting as the senior escalation point across multiple customer environments
* Providing hands-on support across Microsoft technologies and core infrastructure
* Conducting client visits, technical reviews, and solution discussions
* Defining technical standards and improving service delivery
* Hiring, onboarding, mentoring, and managing support engineers as the team grows
* Working closely with the owners to shape the technical roadmap of the business
Technical Background
The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.
You should have experience across:
* Managed Service Provider environments (essential)
* Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
* Networking fundamentals (routing, switching, VLANs, Wi-Fi)
* Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
* Supporting multiple client environments with varying requirements
About You
* Strong technical background within an MSP or multi-client environment
* Comfortable spending a significant portion of time on client sites
* Either already managing engineers or ready to step into your first formal management role
* Confident, credible, and professional when dealing with customers
Why Apply?
* A genuine opportunity to build and lead an engineering team
* High level of autonomy and influence
* Varied, hands-on role with significant customer interaction
* Supportive, owner-managed MSP with short decision-making lines
* Clear progression as the business continues to grow
This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.