Customer Service & Administration Executive 📍
Location: Reading
Salary: £27,000 per annum 🕒
Full-time | Permanent
Are you a proactive and organised individual with a passion for delivering exceptional customer service? We're looking for a confident and detail-oriented Customer Service & Administration Executive to join our dynamic team.
About the Role:
In this varied and fast-paced role, you'll be the first point of contact for customers, providing support and resolving queries efficiently. You'll also play a key part in the smooth running of administrative processes, ensuring accuracy and professionalism in all communications.Key Responsibilities
Responding to customer enquiries via phone, email, and live chat
Updating records, and maintaining databases
Supporting internal teams with administrative tasks
Handling complaints and escalating issues when necessary
Ensuring compliance with company policies and procedures
What We're Looking For
Previous experience in a customer service or administrative role
Excellent communication and interpersonal skills
Strong attention to detail and organisational abilities
Proficiency in Microsoft Office (Word, Excel, Outlook)
A positive attitude and willingness to learn
What We Offer
Competitive salary of £27,000
Supportive and collaborative team environment
Opportunities for professional development
Flexible working options (where applicable)
Generous holiday allowance and company benefitsIf this sounds like the perfect next step in your career, we'd love to hear from you! Apply today or contact us for more information.
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