As an associate delivery manager, you will work on a small or mature agile team and learn on the job. At this level you may work alongside a delivery manager on a larger team, shadowing and providing support, or delivering an element themselves under guidance and mentorship.
As Delivery Manager you will support and shadow a Senior delivery manager to deliver end‑to‑end projects. You will work closely with cross‑functional product teams to build services for the Courts and Tribunal services, support in building and maintaining teams, ensuring they are motivated and collaborating well, identifying obstacles and helping the team to overcome them. You will learn to focus the team on what is most important to the delivery of products and services and encourage and facilitate continuous improvement.
Key Responsibilities
* Support and shadow the Delivery Manager for your jurisdiction.
* Ensure the team has the adequate amount of resources to deliver against the goals.
* Work with business stakeholders to facilitate effective and efficient delivery of products and services from within your jurisdiction.
* Learn the best processes or delivery methods to use, including measuring and evaluating outcomes.
* Contribute within the wider Agile Delivery community.
* Develop and utilise meaningful metrics to lead teams toward their goals and understand areas for improvement.
* Own and build relationships with technical teams, Product Owners, senior stakeholders, management and third‑party sub‑contractors using effective governance mechanisms.
* Support and manage complex team dynamics between external and internal stakeholders.
* Identify and compare the best processes or delivery methods, including measuring and evaluating outcomes.
* Help teams to manage and visualise outcomes, prioritise work and work to an agreed minimum viable product (MVP).
* Demonstrate behaviours such as Delivering at Pace, Working Together and Managing a Quality Service.
Desired Skills & Experience
* Some delivery background (useful but not essential).
* Experience or awareness of working Agile teams of digital delivery professionals.
* Self‑motivated, detail‑oriented, and able to manage multiple priorities simultaneously.
* Experience working with product managers, developers, testers, user researchers and service designers (desirable).
* Expert at solving problems, removing impediments and managing dependencies.
* Ability to identify and contribute to the management of risks, issues, assumptions and dependencies across service areas.
* Awareness of the social and technological context for government services.
* Understanding of agile approaches and experience in agile teams.
* Good facilitation and stakeholder engagement skills.
* Ability to act independently on day‑to‑day matters.
* Experience applying Agile principles and tools.
* Experience managing risks, issues, assumptions and dependencies across different teams.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have made a valid application for settled or pre‑settled status under the EUSS
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities, running a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria and a Redeployment Interview Scheme for civil servants at risk of redundancy.
Diversity and Inclusion
The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. For more information please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Salary and Benefits
£35,335 – £42,859
National salary range: £35,335 – £37,847
London salary range: £40,014 – £42,859 (salary depends on base location)
* Civil Service Pension with an employer contribution of 28.97%
* Access to learning and development
* Flexible working options to enhance work‑life balance
* Inclusive and diverse working culture
* Annual leave and public holidays
* Season ticket advance
For more information about the recruitment process, benefits and allowances, please click the following link which will direct you to our Candidate Information Page: Candidate Information Page.
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