Overview
Head of Operations, North East at Helping Hands Home Care. Location: Home-based with travel across your region.
Salary and benefits: Up to £85,000 basic salary, up to £100,000 OTE plus £5,000 car allowance, private health insurance, up to 20% bonus.
What you’ll do
As Head of Operations, you will oversee the delivery of safe, high-quality, profitable care services across your region. Reporting to the Divisional Director, you’ll lead a team of Area Managers to deliver customer experience and growth, manage commercial performance and effectively handle key operational risks and compliance requirements. This is a key leadership role with the opportunity to shape the future of care delivery.
Key Responsibilities
* Develop and lead a high-performing Area Management team to deliver consistent, high-quality care services.
* Lead the day-to-day operations and performance across the region.
* Drive quality performance across the region, mitigate risk and achieve strong regulatory inspection ratings.
* Drive customer satisfaction and retention through data-led insights and service improvement.
* Develop and implement regional business plans aligned with divisional goals.
* Use data and insight to manage financial performance and identify opportunities for profitable growth.
* Ensure strong people practices and plans to build a skilled and well-resourced team.
* Collaborate with internal stakeholders and represent the organisation with external stakeholders including regulatory bodies.
* Act as a point of escalation for risks across the region including customer complaints, complex ER cases, out-of-hours service and quality/safety incidents.
What We’re Looking For
* Proven experience leading Area Managers in a multi-site business.
* Strong background in the care sector or a related field.
* In-depth knowledge of care regulations and a track record of achieving high inspection ratings.
* Quality-first mindset with a track record of delivering and maintaining best-in-class quality.
* Experienced people leader able to coach and develop a high performing team including recruitment, performance management and employee relations.
* Excellent written and verbal communication and stakeholder engagement skills.
* Commercial acumen with experience managing financial performance.
* Ability to manage change effectively, demonstrating resilience and adaptability.
* Full UK driving licence and willingness to travel with overnight stays.
* IT literacy, especially in care management software.
Desirable
* Experience in both private-pay and publicly funded care delivery.
* Familiarity with care rostering systems (e.g., Access Care Planner, People Planner).
* Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
Key Metrics You’ll Influence
* Customer satisfaction and quality and compliance.
* Employee engagement and retention.
* Regional profit and growth.
Why Join Us
This is a unique opportunity to lead a high-performing region within a values-driven organisation. You’ll have the autonomy to make impactful decisions, the support of a collaborative leadership team, and the chance to shape the future of care for thousands of people. Apply now to take the next step in your leadership journey and make a meaningful difference in care delivery.
Helping Hands is committed to promoting a diverse and inclusive workforce and to a fair recruitment process in line with our Equality and Diversity Policy.
Role Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Management
* Industries: Hospitals and Health Care
Location: Leeds, England, United Kingdom (note: description originally includes multiple location mentions and travel requirements)
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