East ACC Advert Relief Emergency Call Handler SAS
We are now recruiting for full and part-time permanent relief Emergency Call Handlers to work within our East of Scotland Ambulance Control Centre in South Queensferry.
If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?
Our Emergency Call Handlers are critical in providing life-saving advice and assistance to callers. They are the first point of contact for the public, working to prioritise each call, provide effective life support, first aid, and medical advice where necessary, and liaise with ambulance crews en route to the emergency, as well as Police and other emergency services.
The Person
Applicants not currently working in the ACCs will be required to take a typing assessment and must be able to type at a minimum of 30 wpm with 90% accuracy. They must also demonstrate the ability to work effectively under pressure and with minimal supervision.
You will need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.
Ideally, you will have experience working with the public, either in the ACC, a healthcare setting, a contact centre environment, or face-to-face interactions.
Training and Working Pattern
If you have what it takes to make a difference, we will provide all the necessary training.
You will attend our in-house training programme, which may require travel for two weeks. Afterward, you will need to be available full-time for up to ten weeks to become a certified Emergency Medical Dispatcher.
The working hours for these posts will include full-time and part-time relief shifts, covering bank holidays, weekends, and unsocial hours.
Full / Part Time Relief Posts
Emergency Call Handling Post (NHS Pay Band 3)
Must be able to travel to the East ACC
Relief Emergency Call Handlers required
Relief hours and unsocial hours expected
Permanent contracts
Shift patterns include dayshifts (0600-1800), nightshifts (1800-0600), rotating days and nights, with schedules such as 3 days on, 3 nights, then 3 days off, followed by 4 days on and 8 off, and 4 nights with 3 off.
Other shift patterns may include Monday, Friday, Saturday, and Sunday from 21:00 to 07:00.
Relief working offers flexible shift patterns given up to 4 weeks in advance, covering high-demand times.
The Scottish Ambulance Service reserves the right to close this advertisement early if a sufficient number of suitable applications are received.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. We aim for a workforce that is truly representative and for each employee to feel respected and able to give their best. Applications from all sections of society are welcomed.
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