Customer Service Administrator and Accounts Assistant- FW3 Group
We are looking for a highly motivated, enthusiastic individual to work within our friendly Burlescombe office. A new position has arisen due to continued growth and expansion into new product groups. This role will support both the Customer Service team and our Accounts team. Full time – between 32 and 40 hours per week.
FW3 operates in the following product markets:
* Garden Furniture, Patio Cleaners and Fertilisers
* Cleaning products
* Commercial Electrical Products
* Commercial Washroom Products and Services
* Water Boilers and Chillers
* Pest Control
* Beer
* Water sports
The successful candidate will support both teams.
Customer Service Team duties:
* Provide excellent customer service to all customers. Investigate and resolve customer complaints quickly and patiently
* Answer the telephone with a polite and professional manner
* Utilise your product knowledge to assist customers seeking help and work as part of the sales team to drive positive company sales results.
* Respond to all customer email enquiries over the different platforms and ensure all emails are replied to promptly.
* Process product returns by raising return forms, recording these on the spreadsheet and liaising with the stock controller once they arrive at our warehouse
* Obtain updates from couriers to provide tracking information for customers and resolve any delivery issues.
Accounts Team duties will include:
* Entering sales orders, purchase orders and invoices onto the accounting system Sage 200.
* Reconciling customer receipts and accounting for marketplace fees
* Bank reconciliations
* Cost allocations
* Answer customer and supplier queries by email and telephone.
* Liaise with other departments to resolve queries relating to customer service issues and stock variations.
* Reconcile stock of components
Qualifications
5 GCSEs and above. Preferably A level educated.
AAT training an advantage but not necessary.
Full training will be provided.
Skills required: Competent IT Skills, including email and spreadsheets, Good written and verbal skills, Good attention to detail and confident with figures.
Person Attributes: A team player, tidy, positive attitude, cheerful disposition, professional, ability to meet deadlines and good a timekeeper.
The job is located at our site in Burlescombe - Woodlands Business Park, EX16 7LL - 5 Minutes from Wellington - 10 minutes from Tiverton.
More information about the company can be found online at
Benefits:
* Company events
* Cycle to work scheme
* Employee discount
* On-site parking
Driving Licence (preferred)
Job Types: Full-time, Part-time
Pay: From £12.30 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
Experience:
* Customer service and accounts: 1 year (required)
* Microsoft Excel: 1 year (preferred)
* Sage: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person