Location: London and Leeds Overview The Contract and Performance Lead role, plays a central part within the property operations leadership team. This role is designed to be the strategic lead responsible for embedding the 'output performance' Financial Management (FM) services contract at the Bank, ensuring both optimal commercial stewardship and exceptional service delivery throughout the organisation's property estate. The Contract and Performance Lead is primarily tasked with maintaining a strong focus on service excellence, overseeing both Hard FM (engineering, maintenance, infrastructure) and Soft FM (workplace and support services). By blending commercial acumen with service delivery expertise, this role is pivotal in driving value for money, contract compliance, and continuous improvement, thereby supporting a safe, efficient, and high-quality workplace for all employees and visitors. Collaboration is key in this role, as the Lead works closely with the Head of Property and senior peers across Workplace Experience, Health & Safety, Real Estate, Procurement, and Operations & Maintenance. By championing best practices in supplier management, performance measurement, and financial oversight, this position contributes to the organisation's operational resilience and customer-centric culture Key Responsibilities Lead Property operations across Hard & Soft FM, ensuring high‑quality, consistent service delivery. Implement and manage the new Integrated FM performance model, acting as Contract Manager for KPIs, SLAs and governance. Oversee budgets, forecasting and spend, ensuring strong commercial control and value for money. Drive service excellence through data‑led decision‑making, innovation and process improvement. Lead mobilisation, transition and supplier exit activities with smooth operational handovers. Build strong partnerships with Senior Building Managers, Procurement, Finance and FM suppliers. Hold suppliers accountable for performance, compliance and customer service across all Bank sites. Strengthen performance management using CAFM systems, analytics and FM technologies. Driving force for key suppliers in transformation delivery Support compliance with H&S, regulations, risk management, and business continuity. Provide day‑to‑day leadership, clear goals and people development to build a high‑performing team. Foster a "One Bank" culture and represent the organisation through external networks and industry groups. Role Requirements Minimum Criteria Experience in a public sector, financial services, or critical infrastructure environment. Transformation: experience of mobilising workplace services across multiple locations in complex environments. Commercial & Contract Management Expertise: Proven experience in managing large, complex TFM contracts (both hard and soft services), with strong negotiation skills and a track record of achieving value for money. Service Performance Management: Demonstrable ability to establish and monitor performance metrics, drive service improvements, and deliver exceptional quality in a facilities context. Financial Acumen: Strong financial management skills, including budgeting, forecasting, cost control, and financial reporting for facilities operations. Supplier Relationship Management: Experience fostering productive relationships with outsourced suppliers and service partners, holding them accountable to high standards. Data & Process Orientation: Ability to leverage FM systems (CAFM, IoT sensors, analytics platforms) to monitor, report, and improve operational performance. Essential Criteria Education & Qualifications: Bachelor's degree and or Post Graduate Diploma in relevant discipline (Facilities Management, Engineering, Property Business) required. Professional credentials such as MRICS, IWFM, IFMA, or equivalent highly desirable. Experience operating within financial services or regulated operating environments. Demonstrable experience operating within complex environments and ability of transposing stakeholder requirements into an operational service. Compliance & Risk Awareness: Sound understanding of health & safety, regulatory compliance, and risk management in facilities operations. Communication & Stakeholder Engagement: Excellent communication skills, with the ability to engage stakeholders at all levels and drive customer satisfaction. Teamwork & Leadership: Inclusive approach to team development, capable of collaborating across disciplines and supporting a culture of continuous improvement. Desirable Qualifications & Experience Demonstrated success in leading workplace change initiatives or major FM 'output performance' service transformations. Working knowledge of sustainability and energy management programmes related to facilities operations. Leadership expertise in strategic financial planning within a multi-site portfolio. Reporting Line and Team Structure The Contract and Performance Lead reports directly to the Head of Property. The role works in partnership with other functional leads (e.g., Hard FM Lead, Soft FM Lead, Regional Managers) and works in conjunction with the building managers in performance tracking and reporting. The Lead is responsible for c£40m commercial spend (pa) and performance management across all property operations, ensuring unified standards and effective contract oversight throughout the estate. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness. Number of direct reports: 3-4 Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits Information This role offers a competitive salary and in addition, we also offer a comprehensive benefits package as detailed below: Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days' annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes for applications on 8 April 2026. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.