Job Description
KYC / Customer Service Administrator
City of London / Hybrid
Permanent
£30,000 – £35,000
cer Financial are working alongside a bank who are based in the City of London. They are seeking a Customer Service Administrator to work with them on a permanent basis.
The Customer Service Administrator will work with the bank through the lifecycle of a customer across all customer types; personal, business, ISA and charities. Offering exceptional service whilst living our company values.
The Responsibilities of a KYC / Customer Service Administrator Will Include:
1. On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due Diligence (KYC) is carried out
2. Taking of new deposits both fixed and notice accounts, rollovers and repayments
3. Bereavement services
4. Keeping customers records up to date at all times
5. Inputting of daily transactions into the banking system
6. Preparing and inputting daily transfers and payments
7. Ad hoc work as required, both in relation to the duties mentioned above and otherwise
The Successful Customer Service Administrator Will Have:
8. Customer on boarding experience including KYC
9. Microsoft Office: Word, Excel, Outlook
10. Banking Systems (Including Online Banking)