Candidate Services Advisor - Administration Reference number: JR251223 Location: Hybrid working - home and our office in Islington Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Grade : K3LH Salary: £31,000 - £33,500 We are looking for a Candidate Services Advisor to join our team. Role Summary As a Candidate Services Advisor (Administration), you will provide outstanding administrative services for existing and prospective candidates, providing a platform to help them create success. You will manage all administrative duties and, during busy periods, support the First Line Support team with their core activities. This is an excellent opportunity for someone who may be currently working as a Operations Team Leader, who is looking to expand their skills and build their career with an industry leader. A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ftrddyv3 What you’ll bring to the role You will be a proactive and personable team player who is driven to provide service excellence. You'll be comfortable in a customer-focused environment and have the ability to manage a significant workload. Excellent verbal and written communication skills Experience of working within a customer-focused environment (preference would be from a call centre environment) The ability to manage a significant workload effectively Driven to provide excellence in service and a desire to make a difference Personable and able to build rapport easily with candidates and colleagues Demonstratable proficiency with core digital productivity suites (e.g. Google Workspace) and the ability to quickly learn new software and platforms A genuine curiosity for and willingness to explore new technologies, particularly in the areas of AI and automation The ability to identify manual or repetitive tasks and think critically about how technology, including AI tools, could be used to streamline processes and remove complexity The ability to articulate problems clearly to AI tools (e.g. writing effective prompts) to generate useful outputs, and critically evaluate those outputs for accuracy and relevance What we do Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. • Act with integrity • Empower and support • Create opportunity • Grow knowledge • Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: • 28 days annual leave option to purchase more • Season ticket loan and cycle to work scheme • Big discounts on Kaplan courses for you and your family • Private medical, income protection, and life insurance • 24/7 confidential helpline providing counselling and other support services • Company pension contributions • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Friday 2nd January 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Working Arrangements This role is a hybrid position with approximately 40%-60% of your time based in our office or assessment delivery venue, and the rest at your home. You may also be required to travel and spend time away from home during our assessments. Additional Application Information A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time. Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com. Disability Confident Scheme As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application. Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.