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Head of Service Management, Watford, Hertfordshire
Client: Amazing People Recruitment Ltd
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Head of Service (Medical Services Equipment)
Location: West Yorkshire
Salary: £36,500 + Benefits, life assurance, 39 hours per week, Monday to Friday, Start 07:00 am - 4:15 pm, Friday 07:00 am till 11:00 am (half hour for lunch, except Friday)
Our client, a leader in providing prehospital emergency care solutions for sectors such as Emergency Services, Fire Rescue, Industrial Safety, Police, & Military, including equipment like carry-on devices, hydraulic lift stretchers, patient lifting equipment, safety devices, rescue equipment, etc., is seeking a highly motivated Head of Service to lead and develop our Field-based Technicians Team. This pivotal role focuses on delivering exceptional customer service, managing field operations, and driving continuous improvement within our service division.
The Role
As Head of Service, you will:
* Lead and manage the Service Team to achieve monthly targets and annual performance goals.
* Oversee daily scheduling for field-based Technicians and ensure timely completion of service orders.
* Provide accurate service pricing to support product quotations.
* Maintain customer records with precision and compliance.
* Manage stock control for field Technicians, ensuring efficiency and cost-effectiveness.
* Respond promptly and professionally to technical queries from customers.
* Drive improvements and identify growth opportunities within the service division.
* Oversee warranty, repair, and service activities, occasionally providing hands-on support.
* Collaborate with engineering, production, and quality departments to resolve technical and warranty issues.
About You
We are looking for someone with experience in leading a service team, such as a Dealer Workshop Manager or Fleet Service Manager, where technical expertise and logistical skills are essential. You will need to be:
* An excellent communicator with strong written and verbal skills.
* Organized, with a keen eye for detail and accuracy.
* Confident in using MS Outlook, Word, and Excel.
* Experienced in customer support roles, ideally with exposure to technical services.
* Proactive, self-driven, and responsible.
* Positive, energetic, and committed to continuous learning and development.
* As Head of Service, you will shape and grow our service operations, making a significant impact internally and with our customers.
How to Apply
If you’re ready for this leadership opportunity, please send your CV and cover letter to John Kupse at [emailprotected] in the first instance.
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