Smarter Grid Solutions is a pioneering software technology company working at the intersection of clean energy, advanced digital technology, and power systems. We are a team of electrical engineers, software developers, analytics & consulting experts and much more working on the transformation of tomorrow’s electric grid – to become cleaner, more efficient, and more sustainable.The RoleThe Director of Operations will lead the people, processes and commercial decision-making involved in delivery of projects for SGS clients. At its core will be the enablement and development of our engineers and project professionals, which we view as the cornerstone of our success as a business. Additionally, it will drive business development activities with existing customers. The role will have responsibility for all aspects of project delivery and customer after-care (including account management, safety, quality, on-time delivery, customer satisfaction and project profitability). The Director of Operations will work closely with the other teams across the business to coordinate delivery activities and effectively manage the competing demand for resources from Product Development, Product Management and Business Development. This role will drive Company growth, strive to meet the highest quality standards and build and lead a high performing, committed and driven multi-disciplined team.Duties & ResponsibilitiesPeople Management Sets the vision, communicates it and executes itMotivates and mentorsLead teams to deliver divisional (company) and departmental plan objectivesResourcingSets out model for delivering projectsEnsures overall staffing levels and skills appropriate to deliver complex, multi-faceted projectsTrainingIdentifies strategic training initiatives to improve efficiency of deliveryProcessDesigns and co-ordinate efficient processes for delivery across teamsDrives quality documentation for and simplification of deliveryCommercialIdentifies and communicates strategy for sell-on opportunitiesIdentifies and monitors performance against targets sell-on opportunitiesSets processes and procedures for recording and processing sell-on opportunitiesSets process so that contracts are managed in line with agreed termsBidsManages and coordinates inputs to bids from Operations requested from Bid OfficeProvides input to bids to Bid Office where requiredAccount ManagementDirects the development of key processes and systems and frameworks that support effective management of projectsAnalyse business performance against key KPIs (including revenue, margin and on time delivery)Reporting and Financial ManagementDelivers Operational P&L in line with Company targetsEnsures monthly reporting to the Executive team is completed and high qualityProvides input, where required, to relevant papers for the Board and Directors as required Delivery (Project)Identifies, communicates and manages delivery in line with key KPIs (including revenue, margin, utilisation, project hours and on time delivery)Oversees the management of projects to minimise risks to SGSOperates as the point of escalation for any operational, engineering, project, customer issuesDetermines the framework that the teams use for project risk managementQualityResponsible for all aspects of maintenance of and delivery against the Quality Management SystemDrives the highest standards of delivery within the teams to achieve customer success Experience & Skills requiredTrack record of inspiring a culture of quality, people development and continuous improvementLeadership, managerial, technical and operational experience in a relevant environmentExperience of delivery of IT/control systems and software development projectsProven experience of managing, motivating, coaching and developing teams to ensure each individual’s potential is fully realised is essentialProject / programme management experience, with a strong performance ethos and a track record of guiding multidisciplinary teamsSignificant experience of driving and delivering projects and initiatives Track record of effective stakeholder and customer service engagement and managementContract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performanceExperience of successful financial operations management and driving business growth BenefitsCompetitive salary, dependent upon experience 33 days holiday5% matched Employer pension schemeUp to 5% Gainshare bonus per annumPrivate Medical Insurance through VitalityLife Cover (3x)Cyclescheme