Job Title
Strategy, Risk & Control Lead
Purpose of the role
To manage the IT Services department and set the strategic direction, provide support to the bank’s senior management team, and manage IT Service risk across the organisation.
Accountabilities
* Development of strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
* Management of the IT Services department, including oversight of colleagues and their performance, implementation of departmental goals and objectives, and oversight of department efficiency and effectiveness.
* Relationship management of IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third‑party services.
* Development and implementation of policies and procedures for IT Services, ensuring adherence to control targets and standards, managing adherence to group SLAs, and controlling core technology production activities in incident, problem, and change.
* Management of IT Services risk, including identification of potential risks, development of mitigation strategies, and alignment with the bank’s change and compliance functions.
* Monitoring the financial performance of the IT Services department, including revenue, profitability and cost control, and driving value from commercial agreements.
* Management of IT Services projects, including driving successful research and product launches, and delivering integrated solutions to clients.
* Effectively monitor and maintain the bank’s critical technology infrastructure, resolving complex technical issues while minimising disruption to operations.
Vice President Expectations
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies or procedures.
If managing a team, they define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance, and contribute to employee pay decisions or changes. They may also lead a number of specialists to influence the operations of a department, while balancing short- and long‑term goals and ensuring budgets and schedules meet corporate requirements.
For a people leader, clear leadership behaviours are expected to create an environment for colleagues to thrive and deliver consistently excellent standards. The four LEAD behaviours are:
* L – Listen and be authentic
* E – Energise and inspire
* A – Align across the enterprise
* D – Develop others
If the position is an individual contributor, the individual will be a subject‑matter expert within their discipline, guide technical direction, lead collaborative, multi‑year assignments, guide less experienced specialists, and provide information affecting long‑term profits, organisational risks and strategic decisions.
Advise key stakeholders, including functional leadership teams and senior management, on functional and cross‑functional areas of impact and alignment. Manage and mitigate risks through assessment in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work the team does. Demonstrate comprehensive understanding of the organisation’s functions to contribute to achieving the business goals. Collaborate with other areas of work to stay aligned with business activity and strategies. Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives. Adopt research outcomes in problem‑solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives using influencing and negotiating skills.
Key qualifications
* Experience in technology service management, including incident, problem, and change management using the ITIL framework with ServiceNow.
* Exceptional stakeholder management, data‑driven problem solving, and the ability to negotiate and influence across cross‑functional teams.
* Subject‑matter expertise in at least one of: project management, risk & control, strategy & transformation, or resilience.
* Experience in a Run the Bank (RTB) technology team (highly valued).
* Strong communication skills and interaction with a diverse range of stakeholders.
* Job‑specific technical skills (as assessed).
* Location: Knutsford or Glasgow.
Additional information
A critical role in ensuring strong governance, control and high‑quality reporting across the portfolio, maintaining full adherence to Barclays’ internal control standards. The role includes managing risk and controls, communication, and interaction with a diverse range of stakeholders. The role can be based in either Knutsford or Glasgow.
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