Overview
As our FM Coordinator you will report to the Area Facilities Manager and you will act as a point of reference co‑ordinating all Facilities Activity, management and co‑ordination of the FM helpdesk function, and the co‑ordination of all scheduled and reactive activities of the FM Delivery team including contractors. You will also act as point of contact in the Area Facilities Manager's absence. You'll be exposed to all elements of the Facilities profession and will be keen to get stuck in, as no two days are the same. This role would suit a skilled administrator with strong attention to detail and intermediate excel skills.
Responsibilities
* Coordinate the delivery of the FM helpdesk function on a daily basis, including the integration and development of FM within corporate works management systems.
* Monitor the incoming workload and allocate tasks to either in‑house operatives or contractors as appropriate, to achieve a timely response and first fix visit.
* Provide assistance in collating, recording and organising information to help establish and continually improve the FM service, including establishing and maintaining processes and documented information.
* Ensure the CAFM (Computer Aided Facilities Management) system is updated with either status update reports or notice of completion of work as appropriate, from information provided by in‑house resources or contractors.
* Plan and co‑coordinate annual site inspections for Corporate Services sites.
* Co‑coordinate the delivery of FM related Schedule of activities.
* Act as team coordinator managing training bookings and records, keeping duty rotas and departmental documentation/intranet pages up‑to‑date.
* You'll also help keep building operations flowing at our central offices by supporting; Reception, Mail and Print, Stationary and desk moves.
Qualifications
* Full driving licence.
* Intermediate Excel skills, and able to deal with numerical data.
* Excellent written and verbal communication skills.
* We're looking for a flexible team member who is happy to travel as required, supporting our services nationwide when required.
Benefits
* Generous holiday allowance plus bank holidays.
* A discretionary Bonus.
* Competitive Contributory Pension.
* Share‑save Scheme.
* Various health benefits.
* Wellbeing support programmes.
* A range of Group Discounts.
* Cycle to Work Scheme.
* Financial support services.
* And plenty more!
Additional Information
Closing Date: Friday 21st November 2025. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
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