Overview
As Shop Supervisor you will use your retail experience to help drive business, push sales, and achieve targets. You will lead a team to deliver great customer service to our donors and customers, work with the local community to generate donated stock, and recruit, train & retain a volunteer team. You will set high standards of merchandising and housekeeping, prioritise health and safety, and manage stock processes to keep the shop well merchandised with fresh, seasonal stock. You will act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
Responsibilities
* Drive sales and achieve targets in the shop environment.
* Lead a team to deliver excellent customer service to donors and customers.
* Collaborate with the local community to generate sufficient donated stock for sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance to the shop manager and volunteers.
* Set and maintain high standards of merchandising and housekeeping with health and safety as a priority.
* Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder and support in-store campaigns and national fundraising initiatives.
* Help manage stock processes through the EPOS system.
Qualifications & Experience
* Retail experience with the commercial awareness to deliver sales.
* Positive attitude and good judgement to do the right thing.
* Proven leadership skills with the ability to lead a large team of volunteers.
* Enjoy engaging with people with a positive can-do attitude.
* Good understanding of financial and IT administration.
About Sue Ryder & Shop Details
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold funds our care and support services. Our community shops offer a varied range of products, including vintage and retro items, home items, books and more.
Location & Terms
Shop: Fordhouses, Sue Ryder Charity shop, 15 Marsh Ln, Fordhouses, Wolverhampton WV10 6RT
Hours: 7.5 hours per week over 7 days
Pay: £12.36 per hour + rewards & benefits
Benefits include a competitive package, staff discounts, pension, and additional employee support programs. We encourage applications from people of all backgrounds.
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