This role provides remote and flexible working, office attendance is required for 2 or more days a week, subject to business need.
Description
Are you ready to make a genuine impact and be the difference for people when they need it most? Join our dynamic team as a Triage Officer — the first, friendly face for those at risk of homelessness, where every day brings new challenges and opportunities to change lives for the better. If you thrive in a fast-paced, customer-focused environment and have a passion for making a real difference, we want you to be part of our mission to support individuals and families through some of their mostdifficult times.
In this rewarding frontline role,you’llbe the vital link connecting people to the housing advice, support, and solutions they need — often before their situation becomes critical. Imagine the satisfaction of guiding customers towards brighter futures, collaborating with dedicated colleagues and partners, and playing a key part in preventing homelessness in our community.You’llbe empowered to deliver early intervention, innovative support, and personalised service that truly matters.
About this role
Key responsibilities include:
* Be the welcoming first point of contact for anyone seeking housing support, delivering expert triage and guidance in line with the Homelessness Reduction Act 2017
* Empower customers to navigate their options and discover the best path forward
* Manage referrals efficiently, ensuring help reaches those who need it swiftly
* Coordinate emergency accommodation placements, working closely with suppliers to ensure immediate solutions
* Keep meticulous records to support seamless service delivery and continuous improvement
* Champion a personalised, inclusive approach, ensuring everyone receives high-quality care and support
What we’re looking for:
· Proven experience thriving in a lively, customer-facing role — ideally within housing or support services, where no two days are ever the same
· Strong knowledge of homelessness legislation and safeguarding, underpinning your commitment to doing the right thing
· Outstanding communication, problem-solving, and organisational skills, with a knack for finding creative solutions
· Genuine empathy,resilienceand a calming presence, especially when supporting vulnerable customers facing complex challenges
This is your chance to step into a role where your energy and compassion directly shape the lives of residents in need.You’lljoin a passionate team dedicated to delivering excellence and uplifting our community —there’snever been a more exciting time to get involved!
Please note this role will be subject to a Basic DBS Check
For an informal discussion about this position
Maldon District Council’s structure charts are available to view here
Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on 01621 854477.
Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.
#J-18808-Ljbffr