Salary: £59,000 - 99,000 per year Requirements: Strong experience with Dynamics 365 Customer Service / Omnichannel (voice, chat, messaging) Expertise in contact centre telephony & IVR (call flows, queues, routing) Proficiency in Copilot Studio (bots, IVR, conversation design) Familiarity with Azure Communication Services (ACS) Experience with Power Automate & system integrations Knowledge of Microsoft Teams telephony integration Responsibilities: Configure and deliver D365 contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance Technologies: Azure Copilot Support Office 365 Cloud DevOps More: We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. This is a 6-month contract based in Lincoln, where you will work onsite two days a week (Tuesday and Wednesday). We value flexibility and collaboration within our team as we strive to enhance our contact centre capabilities. last updated 17 week of 2026