Microsoft crm (ce) support consultant

JOB TITLE: Microsoft CRM (CE) Support Consultant

RESPONSIBLE TO: Customer Services Manager/Director

DIVISION: Customer Services

LOCATION & HOURS OF WORK

At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it’s the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings.

This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm.

As expected with any senior role, you’ll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.

WHO WE ARE AND WHAT WE DO

Elite Dynamics is a proud Microsoft Solutions Partner and Microsoft Dynamics reseller specialising in delivering vertical solutions for the holiday park and marinas industries. They are based on the Microsoft D365 technology stack and Power Platform.

We’ve got big ambitions to take our solutions across the globe, helping our clients be more productive and drive performance.

We want to work with operators, manufacturers and dealers in the park and marina industry who share the same passion and enthusiasm for world-class software solutions.

• Microsoft solutions partner
• Multi-award winner
• 80+ customers across the globe
• Trader through local Microsoft resellers
• A growing partner ecosystem reselling our software solutions

ABOUT THIS NEW AND EXCITING ROLE

We are looking for a Microsoft Customer Engagement Support Consultant who will be responsible for:

• Responding to customer support queries, logged via telephone, email and through our on-line customer support system
• Proactively Investigating Support calls and managing them through to completion
• Liaise with other Elite Dynamics Professional Services team and 3rd party software providers.
• Communicating with customers and 3rd Party suppliers
• Managing your Support calls
• Managing SLA’s (Service Level Agreements) and making sure there are no breaches
• Providing KPI reports to the Customer Service Manager.

ESSENTIAL SKILLS

• Microsoft Customer Engagement experience
• Microsoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot Studio
• Experience with training
• Excellent Communication and Customer facing skills
• Understanding of the Microsoft Office 365 stack
• Experience in a support and consultative role

DESIRABLE SKILLS & EXPERIENCE

• Knowledge of the hospitality or real estate industries
• Demonstrable evidence of using Microsoft Power Platform

PERSONAL SKILLS

• A professional attitude.
• Excellent written and oral communication skills.
• An ability to be self-motivated and driven to achieve professional goals.
• The ability to work on your own initiative without supervision whilst contributing and participating to the team.
• Ability to manage workload and time according to SLA’s
• Good attention to detail and investigation skills
• Resourceful, energetic, and enthusiastic, prepared to go the “extra mile”.

OTHER REQUIREMENTS SPECIFIC TO THE JOB

To undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management. Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.