The vacancy
Do you have experience as a shop manager — or have you worked as an assistant shop manager and are ready to take the next step in your career? Do you have a passion for charity retail and enjoy connecting with new people? If you're looking for a varied role where you can travel to different locations and build on your retail experience, we’d love to hear from you!
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
We are currently seeking a Cover Store Manager (Multi-site) to manage the day-to-day operations of our retail stores in the absence of a Store Manager. You’ll also support the training and development of our retail teams, and assist with the setup of new shop openings, pop-up shops, and retail events.
Location: This role involves regular travel across the East Midlands to support operations at our various retail locations, ensuring consistent and high-quality service delivery. In addition, the successful candidate will be expected to attend meetings, corporate inductions, and events at the Hospice in Loughborough.
Hours of work: 22.5 hours per week, typically over 3 shifts per week across Monday to Sunday.
About the role
Some of the key responsibilities include (but not limited to):
1. Manage the day-to-day operations of retail stores in the absence of a Store Manager
2. Provide support and training to retail teams across multiple locations
3. Assist with the setup and launch of new shops, pop-up shops, and retail events
4. Oversee and support staff to ensure high levels of performance and morale
5. Deliver excellent customer service and resolve customer queries effectively
6. Monitor and manage stock levels, merchandising, and store presentation
7. Maintain operational standards and ensure compliance with company policies and procedures
8. Address challenges such as staffing issues or operational disruptions
9. Contribute to achieving and maintaining strong sales performance
10. Ensure a smooth and positive experience for both customers and team members
Further responsibilities can be found by downloading the Job Description.
Requirements
11. Experience in a retail environment or customer service role
12. Excellent Management skills
13. Excellent customer service skills with the ability to implement agreed standards of service in the store
14. The ability to train and motivate volunteers
15. Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
Desirable
16. Previous Charity retail experience
17. Previous experience of a field-based or multi-site role
18. Experience of working with and supporting volunteers
Further requirements can be found by downloading the Person Specification.
Our Benefits include:
19. Eligibility to join Blue Light card discount scheme and a membership at the Company Shop
20. Healthcare Cashback plan
21. Life Assurance
22. 27 days holiday
23. Plus bank holiday allowance but expectation to work bank holidays in this role
24. Contributory pension scheme or Salary Sacrifice Pension Scheme
25. Free access to an employee assistance programme
26. Wellbeing support and access to Mental Health First Aiders
27. Unofficial benefits: Fun events, All staff away days, Guest visitors
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
About us
Rainbows cares for hundreds of families every year who have a baby, child or young person with a serious or terminal illness that means that their lives will be shorter than most.
We’ve been providing the highest level of professional holistic care and emotional support to babies, children, young people and their families since 1994. Our incredible team help to relieve symptoms, improve quality of life, and support their families to make the most of every precious moment, during life, through bereavement and beyond.
Our aim is to support every one of the thousands of babies, children and young people in the East Midlands, with a terminal or serious illness. To do this we’ve made it easier to access our services – wherever families are in our region. So, as well as providing end-of-life, short break care and bereavement support at our hospice, we also offer care and support at the point of need. Whether at our Lark Rise hospice, in the community, in hospital, or at home.
Simply put, we’re here to brighten short lives, and support families, wherever they are.
When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.
Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.
Our Vision
To become a household name across the East Midlands for the outstanding care we provide, wherever it’s needed.
Our Mission
Whether in our hospice, in hospital, or at home, we deliver unrivalled care to seriously and terminally ill babies, children, young people and their families. Our purpose is to make every moment of their short lives the best it can be.
Our vision is to create the “Rainbows Experience” wherever you are. Our mission is that across the East Midlands we will:
28. Transform care for those babies, children and young people who have a life-limiting or life-threatening condition
29. Relieve the pain and symptoms associated with life-limiting or life-threatening conditions
30. Support every baby, child and young person to achieve their full potential
31. Create memories for families to treasure
32. Provide comfort and compassion at the time of and following the death of a baby, child or young person
Across the East Midlands we will:
33. transform care for those children and young people who have a life-limiting or life-threatening condition
34. relieve the pain and symptoms associated with life-limiting or life-threatening conditions
35. support every child and young person to achieve their full potential
36. create memories for families to treasure
37. provide comfort and compassion at the time of and following the death of a child or young person
Our values
Because WE CARE, we are:
Benefits
Health cash plan/EAP
Free on-site parking
Life
assurance
Subsidised
meals
Gallery
Documents