Your newpany
Aztec West based business
Your new role We’re looking for a proactive, people‑focused Customer Relationship Executive to join a growing, fast‑paced business that supports a diverse portfolio of clients across the UK. If you thrive in a role that blends inbound sales, customer care, and ongoing account management, this is an opportunity to make a real impact.About the RoleYou’ll be the first point of contact for new enquiries and the ongoing trusted partner for existing customers. From initial conversation through to onboarding, service delivery, renewal, or cancellation, you’ll ensure every customer feels supported, informed, and confident in the services they receive.This role suits someone who enjoys variety—one moment you’ll be converting an inbound lead, the next you’ll be advising a long‑standing customer on additional services that could benefit their business.What You’ll Be DoingInbound Sales & Onboarding
1. Respond to enquiries received via phone, email, website, or partner referrals
2. Understand customer needs and rmend the most suitable service options
3. Explain relevant regulatory requirements and guide customers through necessary checks
4. Negotiate pricing and clearlymunicate terms of business
5. Manage customer data accurately within CRM and billing systems
6. Close sales and ensure a smooth transition into ongoing account management
Customer Relationship Management
7. Build strong, long‑term relationships with existing customers
8. Proactively contact customers in line with thepany’s account management plan
9. Identify opportunities to extend or enhance customer subscriptions
10. Respond to queries, resolveplaints, and ensure a positive customer experience
11. Manage cancellations and work to retain customers wherever possible
12. Coordinate with internal teams including Finance,pliance, and Marketing
13. Maintain accurate customer records across all systems
14. Support customers with service changes, documentation, and regulatory requirements
Continuous Improvement
15. Share customer insights with management and marketing teams
16. Contribute ideas to improve processes, customer experience, and business growth
17. Take on additional responsibilities as the business evolves
What you'll need to succeed
18. Strong interpersonal andmunication skills
19. A customer‑first mindset with a solutions‑driven approach
20. Experience in sales, account management, or customer service
21. Confident negotiator with a professional telephone manner
22. Highly organised with excellent attention to detail
23. Positive, resilient, and able to manage multiple tasks at once
What you'll get in return
24. Flexible working options available.
25. Parking
26. You’ll be part of a collaborative, ambitious team where your ideas are valued and your work genuinely makes a difference. This is a role for someone who enjoys building relationships, solving problems, and helping customers get the most from the services they rely on.