SC Cleared Service Designer - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: £380 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) Nationality: UK Nationals only
We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.
The Role
You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.
Key responsibilities include:
Designing and mapping end-to-end user journeys across complex public sector services
Applying GDS standards, service design principles, and user-centred design methods
Facilitating and contributing to workshops, design critiques, and stakeholder sessions
Translating user needs, research insights, and policy constraints into service improvements
Creating service blueprints, journey maps, and artefacts to support delivery teams
Collaborating within agile, multidisciplinary teams to support continuous delivery
Supporting service assessments and assurance processes where required
Clearly documenting design decisions and communicating them to technical and non-technical audiences
About You
Essential experience:
Active UKSV SC clearance
Proven experience as a Service Designer in UK Central Government or similar regulated environments
Strong understanding of GDS standards and the Service Manual
Experience working in agile delivery teams
Ability to communicate complex service problems clearly and pragmatically
Comfortable working remotely with occasional onsite attendance
Nice to Have:
Experience supporting live services and service assessments
Background working across discovery, alpha, beta, and live phases
Familiarity with accessibility standards and inclusive design practices
Experience collaborating closely with policy and operational teams
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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