VANRATH are delighted to be assisting our client, a large Public Sector organisation with the recruitment of a Complaints Case Officer to join their team based in Belfast. What's in it for you? 12-Month Fixed Term Contract £29,085 - £37,813 salary - dependent on experience Hybrid working options and supportive work-life balance Opportunities for professional development and training About your next employer You'll be joining a respected organisation within the legal and regulatory sector, dedicated to maintaining high professional standards and protecting the public interest. About you Degree in Law and at least two years' relevant experience including formal investigation work, or at least five years' relevant investigation experience Excellent analytical skills and the ability to assess large volumes of information to identify key facts Strong written communication and drafting skills, with experience preparing reports and recommendations Confident communicator with excellent interpersonal skills Highly organised, with the ability to manage multiple cases, prioritise tasks, and meet deadlines Able to exercise sound judgement and work independently while contributing effectively within a team Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint) Desirable Experience working within a regulatory or complaints-handling environment Knowledge of Northern Ireland legal frameworks, particularly professional conduct or complaints legislation Additional qualifications in investigation or complaints handling What you'll do Investigate and assess complaints about solicitor services, ensuring compliance with relevant legislation and internal procedures Prepare detailed, evidence-based reports and recommendations for consideration by professional committees Manage a personal caseload from initial registration through to final determination, ensuring accuracy and confidentiality throughout Liaise with solicitors, members of the public, and third parties, providing clear and professional communication at all times Contribute to the development and continuous improvement of procedures, systems, and reporting tools Maintain accurate case records and provide statistics and reports to management as required Participate in team meetings, performance reviews, and relevant training or project work For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence. IND04 Skills: Investigation Regulation Legal Complaints Handling Public Sector Benefits: Additional Benefits