Job Description
Salary Details:
£26,290 - £28,010 DoE + 15% OTE
About The Role
Join our Energy Saver Plan (ESP) team and become the key expert in delivering exceptional customer support and coordinating with our maintenance contractors to ensure seamless management, maximise revenue, and optimise system availability. You’ll own and resolve queries, manage billing and maintenance coordination, and keep customer records spot-on. You’ll also help improve processes, support your teammates with training, and liaise with internal departments to keep things running smoothly.
This is a fast-paced, varied role where your problem-solving skills and passion for renewable energy will make a real difference. If you’re ready to be part of a mission-driven team transforming how people use green energy, this role is for you!
What you will do…
1. Deliver exceptional customer support through phone, email and letter
2. Take ownership of and resolve queries related to the Energy Saver Plan
3. Maintain accurate customer records and data in relevant systems
4. Collaborate with your team and leadership to improve ESP processes and workflows
5. Manage and resolve customer escalations or complaints with accountability and professionalism
6. Collaborate ...