Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Customer Service Advisor to join our Customer Service delivery team. This is a busy and productive team that supports our technicians in the field and handles escalated customer queries. You will use a variety of administrative, coordination, and communication skills, and play a pivotal role in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.
Who are we?
Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride not only in the quality of our appliances but also in all aspects of customer service.
Founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means we strive to be “forever better” than our competitors and “forever better” than we already are.
About the role
The role ensures that customer queries, problems, and questions are answered to a high standard, delivering a quality experience driven by passionate and obsessive customer service.
Key Responsibilities:
* Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met professionally and efficiently.
* Complaint Handling: Address and resolve customer complaints promptly, turning negative experiences into positive ones and maintaining strong customer relationships.
* Communication and Customer Service Network: Ensure strong and aligned communication between the global Contact Centre, local team, and field-based colleagues to provide seamless premium service.
* Administrative Tasks: Handle administrative duties related to service orders, sales orders, invoicing, and appliance needs.
About you
You will be passionate about problem solving and exceeding customer expectations. Highly efficient, with previous experience in administration and customer service. Professional in communication, capable of seeing tasks through to completion, and able to learn complex information quickly. The role requires independence, resilience, and adaptability to customer needs.
Most importantly, you will bring energy and pride that match the brand, with the ability to multi-task effectively. IT literate, quick to learn new systems and processes, and a team player committed to achieving great results.
Your hours of work will be a minimum of 37.5 hours over 5 days each week.
You may be asked to work a shift pattern within these hours to meet operational requirements. Initially, hours will be between 08:00 and 18:00, Monday to Friday.
We offer a full-time starting salary up to £27,000, plus an evolving pay, bonus, and benefits package. The role is office-based initially, with opportunities for hybrid working once you are established in the role.
We want you to feel part of a team where we support your potential, respect your contributions, and help you perform at your best. If you excel at what you do and bring energy and pride to your work, we want to hear from you. We will nurture your ambition and support your career development.
Please apply by sharing your CV and completing the screening questions, and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.
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