HR SERVICES MANAGER
CHELTENHAM, HYBRID (3:2)
£60-70K + BONUS
Our global client is seeking an experienced HR Services Manager to lead and develop their HR service delivery function. The role will drive improvements, with a focus on automation, process optimisation and global consistency.
You will lead HR operations, overseeing payroll, systems and reporting. You’ll play a key role in shaping a scalable global shared services model while ensuring HR processes remain compliant, efficient and aligned to business needs.
RESPONSIBILTIES
As a HR Services Manager, you will:
* Lead the development of automation and AI-driven solutions.
* Manage global HR metrics including starter, leaver and attrition reporting for senior leadership reviews.
* Oversee global HR SOPs, policies, governance, version control etc.
* Act as owner of the HR Gateway and lead the HR Service Desk, producing regular reports and driving improvements.
* Support regional audits in partnership with relevant business stakeholders.
* Oversee and continuously improve HR processes, including employee life cycle and TUPE administration.
* Supervise payroll operations, including owning the relationship with the payroll provider.
* Collaborate with the wider HR team to ensure a unified and effective HR service.
REQUIRED EXPERIENCE
As a HR Services Manager, you will bring:
* CIPD Level 5 or equivalent (preferred)
* Strong experience within an HR Shared Services or HR Operations environment.
* Demonstrated ability to develop, improve and automate HR processes and workflows.
* Strong leadership skills to be able to support the team and develop their capability.
* Analytical, solutions-focused and comfortable working with HR metrics and reporting.
* Skilled in building strong relationships and delivering cross-functional projects.
* Advanced Excel skills and experience using HRIS platforms.
* Highly organised, detail-oriented and committed to continuous improvement.
NEXT STEPS
If you’re interested in this HR Services Manager role apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.