Job summary
Clerical Officer - Band 3 - 32hrs per week
We are seeking a team-oriented individual with excellent communication skills to join the Physiotherapy new appointments hub. The post holder will primarily handle calls, book and rearrange appointments across all sites, and support the Team Lead in tasks such as partial booking, care navigation, and signposting patients to appropriate services.
The ideal candidate will possess a broad range of secretarial and clerical skills, experience in busy office or call-center environments, and proficiency in telephone, email, Word, Excel, and typing. Adaptability to changing service needs and supporting high-quality, responsive services are essential.
You should be patient, polite, helpful, adaptable, and well-organized, with a flexible approach to workload management.
Main duties of the job
The post holder will work within a multi-professional team, providing secretarial and clerical support to ensure smooth daily operations within the Physiotherapy Service.
Communication with patients, colleagues, stakeholders, and staff should be conducted politely and sensitively. An understanding of clinical systems and strong word processing skills are required. The role involves adhering to policies and procedures and may include additional responsibilities aligned with NHS and service developments.
About us
Cwm Taf Morgannwg University Health Board is part of NHS Wales, serving primary, secondary, and community health needs for approximately 450,000 residents across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
Our core values are:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
With around 80% of our 15,000 staff living locally, our team is integral to the communities we serve.
Additional details:
* Posted on: 30 April 2025
* Pay scheme: Agenda for Change
* Band: Band 3
* Salary: £24,433 to £26,060 per annum (pro rata)
* Contract: Permanent
* Working pattern: Part-time
* Location: Ysbyty Cwm Cynon, New Road, Mountain Ash, CF45 4BZ
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