Job Description
Role: Customer Service Advisor\n\nLocation: Halesowen (B62)\n\nSalary: £26,740 per annum\n\nAbout the Role:\n\nAs a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.\n\nWhat you will be doing:\n\nServe our customers regardless of the channel they use, e.g. web, telephone, email, etc.\nUse My Policy systems to enter customer data to a high standard of accuracy.\nValidate and process new customer accounts assisting customers with any account related enquiries.\nMaintain a strong and up to date working knowledge of all processes relating to relevant products and services.\nTo work collaboratively with your peer group and other colleagues sharing best practice.\nWhen appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.\nProvide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained.\nEstablish and communicate high standards of customer service in line with the company's values and culture.\nEstablish and commun...