KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.
Job Title:
Lead Housing Support Officer
Location
Lancashire - Must be flexible with travel
Salary
Up to £32,600 (depending on skills and experience)
Package
Excellent holiday entitlement, pension + much more
Type
Full Time, Permanent
The Role
* Lead, coach, and support a team of Housing Support Officers through supervision, mentoring, and performance development activities.
* Support the delivery of a high-quality accommodation support service, contributing to continuous improvement and service development.
* Provide specialist housing advice and guidance to participants and colleagues, ensuring accurate and effective support is delivered.
* Manage a small caseload of complex cases, providing tailored support to help individuals secure and maintain suitable accommodation.
* Deliver workshops and practice development sessions to improve team capability and service standards.
* Conduct case reviews, audits, and quality checks to ensure compliance with contractual requirements and KPIs.
* Build and maintain strong working relationships with key stakeholders, including referral partners and external housing providers.
* Support the Accommodation Team Manager in driving consistency, quality, and best practice across the service.
* Monitor and promote high standards of practice through observation, coaching, and feedback.
* Ensure effective organisation of workload and deadlines while maintaining accurate records and case documentation.
Criteria
* Must have experience of working within a similar Housing/Accommodation role, with a sound knowledge of legislation and options.
* Must have experience, or knowledge, of the Criminal Justice System.
* Excellent communication and interpersonal skills.
* Must be IT literate.
* Must be flexible with travel.
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