A leading FinTech company based in the UK is looking for an accomplished IT Service Management leader to take ownership of service performance and resilience. This high-impact role involves ensuring that technology services are stable, reliable, and evolving to meet business demands. You will oversee operational leadership, manage high-impact incidents, and champion service optimisation initiatives. The ideal candidate will have extensive experience in IT service management within regulated environments and a strong analytical capability. This position offers the opportunity to shape service standards and influence strategic direction.
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