Overview
* Full-time role, 35 hours a week (including some weekend and evening work)
* To manage all the due diligence relating to Health & Safety, Fire Safety, Legionella Management and Risk Assessments etc
* To ensure that routine maintenance and servicing is conducted on all equipment used by staff
* To have a working knowledge of the Point of Sale/Website CMS/Projection TMS and day to day operation of the Cinema and Cafe/Bar to maintain the smooth running of the business.
* To manage customer service and the membership database and answer queries by email
Cinema/Projection Department
* To ensure the film schedule/website is updated promptly. Ensure that all films and KDMS have arrived on time, have been ingested, tested and scheduled for projection with the correct volume/trailers and lighting cues for each screen
* Creating film entries and the weekly film schedule on INDY.
* Monitoring and reporting any issues with INDY that may affect customer experience (membership etc). Assisting customers with any website user queries
* Updating and improving the website including content management/events/marketing – coordinating digital content, newsletters and information about events/promos.
* Creating promotional pre-show and media videos for special events. arrangements for special events, handling the projection and tech for screening and bar on the day
* To have a comprehensive knowledge of the film program and the local audience to understand the programming choices
* To ensure the prompt delivery/transport/testing/scheduling of all film content and managing additional content where necessary
* To assist the FOH manager with the operational requirements of events and private hires
* To manage relationships with all contractors/service providers and ensure all equipment/service is operating up to standard and looked after
Due Diligence and administrative duties
* To ensure all staff records are stored/updated correctly and that staff are trained and briefed on their responsibilities – this includes making sure they have the relevant qualifications and certificates
* To deal promptly and firmly with any issues caused by customers or members of the public causing disruption. To escalate where necessary and safeguard staff with training and resources
* To keep record of and test the systems that maintain a safe working environment; Fire prevention system, Health & Safety, Legionella etc
* To update and develop job roles/responsibilities where relevant in order to maintain and efficient operation of the cinema
* To provide round ups and reports on financial performance of films/events/products for the insight of the Directors’ board
* To keep track of staff rota and labour spend, managing budget where necessary
Person specifications
It will be desirable for applicants to:
* have experience with INDY, CSS, Customer.io, Rosetta Bridge, Canva
* have a good working knowledge of all technical aspects of programming and projections
* have a good working knowledge of hospitality
* be passionate about film and cinema
* demonstrate the ability to deal promptly and politely with any customer queries or complaints
* demonstrate the ability to engage with customers in a professional and welcoming manner
The closing date for this position is 06/10/2025 at 12:00
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