AD, VMWare, Exchange, 2nd Line, O365, Azure, Support
2nd Line Support Analyst/Support Engineer - About the company
Do you want to be part of a successful organisation, that delivers products for customers that are based worldwide, supporting a range of software applications and customers?
2nd Line Support Analyst/Support Engineer - About the role:
The Support Engineer/Analyst role will be office based in their Holywell, Flintshire office, working with the helpdesk team and wider technical teams to provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. The role will make you the part of the team for contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents/calls, and be involved in fixes for users within the site.
The role will involve working with technologies such as Desktop applications, Exchange, Windows 7 & 10, Virtualisation (VMWare), Office365, Windows Server, AD, Networking TCP/IP, Firewalls.
2nd Line Support Analyst/Support Engineer - Key Responsibilities:
Support Sever and desktop applications, Microsoft, VMWare, AD, Office 365, Windows Server, internal infrastructure and hardware ( laptops)
Take ownership of escalated issues from 1st/2nd line and...